Refund Policy — Onmo Coins

At Onmo Coins, we handle all refund requests fairly and transparently. Please read this policy carefully before making any transactions.

📊 Quick Summary

Transaction Type	Refundable?	Timeframe
Token deposit (not yet approved)	✅ Yes	Within 7 days of submission
Token deposit (approved & credited)	❌ No	Not eligible
Duplicate transaction submitted	✅ Yes	Within 14 days
Unauthorized transaction	✅ Yes	Within 30 days
OC token transfers between users	Yes	Instant and irreversible
Withdrawal requests (pending)	✅ Yes	Before processing
Withdrawal (already processed)	❌ No	Not eligible

⚠️ The following transactions are NOT eligible for refunds:

Token deposits that have already been approved and credited to your account
OC token transfers between users — these are instant and irreversible
Withdrawals that have already been processed and sent to your wallet
Losses due to market fluctuations in token value
Transactions where you provided incorrect wallet addresses
Transactions made on wrong blockchain networks (e.g., sending on wrong chain)
Refund requests made after the eligible timeframe
Accounts that were terminated for policy violations

Our support team is here to help. We respond within 24-48 hours.

support@onmocoin.com