Refund Policy

📊 Quick Summary

Transaction Type	Refundable?	Timeframe
Token deposit (not yet approved)	✅ Yes	Within 7 days of submission
Token deposit (approved & credited)	❌ No	Not eligible
Duplicate transaction submitted	✅ Yes	Within 14 days
Unauthorized transaction	✅ Yes	Within 30 days
OC token transfers between users	❌ No	Instant and irreversible
Withdrawal requests (pending)	✅ Yes	Before processing
Withdrawal (already processed)	❌ No	Not eligible

✅ When You Can Get a Refund

1. Pending Deposit Not Yet Approved

If you submitted a token purchase/deposit and it has not yet been approved by our team, you may request a cancellation and refund within 7 days of submission.

2. Duplicate Transaction

If you accidentally submitted the same transaction twice, we will refund the duplicate amount. You must provide transaction hash proof for both transactions.

3. Technical Error by Onmo Coins

If a technical error on our platform caused an incorrect charge or token deduction, we will investigate and correct it within 5-7 business days.

4. Unauthorized Transaction

If you believe a transaction was made without your authorization, contact us immediately. We will investigate and if confirmed unauthorized, process a full refund within 14 business days.

5. Cancelled Withdrawal Request

If your withdrawal request has not yet been processed, you may cancel it and the tokens will be returned to your account balance immediately.

❌ Non-Refundable Situations

• Token deposits that have already been approved and credited to your account
• OC token transfers between users — these are instant and irreversible
• Withdrawals that have already been processed and sent to your wallet
• Losses due to market fluctuations in token value
• Transactions where you provided incorrect wallet addresses
• Transactions made on wrong blockchain networks (e.g., sending on wrong chain)
• Refund requests made after the eligible timeframe
• Accounts that were terminated for policy violations

📝 How to Request a Refund

Follow these steps to submit a refund request:

⏱️ Refund Processing Times

Refund Type	Processing Time
Token balance correction (internal)	1-2 business days
Pending deposit cancellation	3-5 business days
Unauthorized transaction refund	7-14 business days
Technical error refund	5-7 business days

Processing times may vary depending on blockchain network conditions and verification requirements.

⚖️ Dispute Resolution

If you are not satisfied with our refund decision:

• You may escalate by emailing legal@onmocoin.com
• Include your original support ticket number
• Our management team will review within 5 business days
• All disputes are governed by the laws of India