Onmo Coin Support

Welcome to Onmo Coin Support. Find answers to common questions about our application.

Contact Us

Email: support@onmocoin.com

Response Time: Within 24 hours (Monday-Friday)

Hours: 9:00 AM - 9:00 PM IST

Getting Started

How do I create an account?

Download Onmo Coin from the App Store. Tap "Sign Up" and provide your email, name, and phone number. Verify your account through the OTP sent to your phone.

How do I sign in?

Open the app and tap "Sign In". Enter your registered email and password. After first sign-in, you can enable Face ID or Touch ID for quick access.

I forgot my password. What do I do?

Tap "Forgot Password?" on the sign-in screen. Enter your registered email and we'll send password reset instructions.

App Navigation

What are the four main tabs?

Onmo Coin has four main tabs in the bottom navigation:

OC Token

What is OC?

OC is a utility token used within the Onmo Coin ecosystem. It is used for accessing features and participating in our community. OC is not an investment product or security.

How do I check my OC balance?

Open the app and go to the Home tab. Your OC token balance is displayed at the top of the dashboard.

What is my Wallet ID?

Your Wallet ID is a unique identifier for your Onmo Coin account. It appears on your Home tab and is used for receiving OC tokens from other users.

Sending and Receiving OC

How do I send OC to another user?

From the Home tab, tap "Transfer". Enter the recipient's Wallet ID or username, then the amount of OC you want to send. Confirm the transaction with your PIN or biometric.

How do I receive OC?

Share your Wallet ID with the sender. They can use it to send OC tokens to your account. Received OC will appear in your balance on the Home tab.

How do I request OC from someone?

From the Home tab, tap "Request". Enter the sender's details and the amount you want to request. They will receive a notification to approve or decline.

Cryptocurrency Markets

How do I view cryptocurrency prices?

Tap the "Crypto" tab in the bottom navigation. You'll see live prices for popular cryptocurrencies like Bitcoin, Ethereum, and others. Tap any coin to view detailed price charts.

Can I trade cryptocurrencies in the app?

No. Onmo Coin is not a cryptocurrency exchange. We provide informational market data only. The app handles only the OC utility token within our ecosystem.

What does the Live Rate show?

The Live Rate on the Home screen shows the current rate of OC tokens within our ecosystem. This is informational only.

Activity & Transactions

How do I check my activity history?

Tap the "Txns" tab in the bottom navigation to view your complete OC token activity history including sends, receives, and other actions.

Why don't I see a recent transaction?

Pull down on the screen to refresh. If the transaction still doesn't appear after a few minutes, please contact support@onmocoin.com with the details.

Invite Friends

How does the Invite Friends feature work?

Go to your Profile and find the "Invite Friends" section. You'll see your unique referral code. Share this code with friends who want to join Onmo Coin. When they sign up using your code, both of you may receive a small OC token allocation as a community appreciation.

Is there a limit on referrals?

You can refer as many friends as you'd like. Each successful referral may include a small OC token bonus for both you and your friend.

Account & Security

How do I enable biometric authentication?

Go to Profile → Settings. Toggle on Face ID or Touch ID. You'll need to authenticate once to enable the feature. Once enabled, you can use biometrics to sign in and confirm transactions.

How do I set up a PIN?

During first sign-in, you'll be prompted to create a PIN. You can change it later in Profile → Settings → Change PIN.

How do I change my password?

Go to Profile → Settings → Change Password. Enter your current password, then your new password twice to confirm.

How do I delete my account?

You can delete your account two ways:

You'll need to confirm with your password. Your data will be permanently deleted within 30 days as per our Privacy Policy.

Notifications

How do I manage notifications?

Go to Profile → Settings → Notifications to customize which alerts you receive. You can also manage app notifications in your iOS Settings.

I'm not receiving notifications

Check Settings → Notifications → Onmo Coin and ensure notifications are enabled. Also verify notifications are enabled in your iOS Settings → Notifications → Onmo Coin.

Troubleshooting

The app is not loading properly

Try these steps:

  1. Close the app completely and reopen
  2. Check your internet connection
  3. Update to the latest version from App Store
  4. Restart your device
  5. If the issue persists, contact support@onmocoin.com

How do I update the app?

Open the App Store and check for updates. Onmo Coin will appear in your available updates if a new version is available.

The app crashes or freezes

If the app crashes:

  1. Force close the app and reopen
  2. Restart your iPhone
  3. Reinstall the app from App Store
  4. Contact support with details about when it crashes

Privacy & Legal

Privacy Policy | Terms of Service | Account Deletion

Still Need Help?

If you can't find the answer to your question here, please email us at support@onmocoin.com and we'll get back to you within 24 hours.


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www.onmocoin.com